F.A.Q.

What OS is supported by Canvy

The following versions of Android OS are supported:

Android 4.4– 4.4.4 KitKat.

Android 5.0–5.1.1 Lollipop.

Android 6.0–6.0.1 Marshmallow.

Android 7.0–7.1.1 Nougat.

Windows Phone and iOS are not supported yet.

Is it mandatory to have a Canvy account in order to use it?

No, it is not mandatory, but it helps you to keep in touch and up to date with your friend’s communication channels and profiles.

What do the various tile sizes (big, medium and small) mean?

These are the dimensions of your contacts inside “Home Screen”. The dimensions change based on an algorithm that calculates the most frequent interactions with contacts. The more you communicate with a contact from your mobile, the bigger the contact tile associated with it becomes.

What do the various view modes (recently used, interaction degree and adaptive) mean?

Recently used – Contacts are arranged based on the most recent communication with them. The list is chronologically sorted.

Interaction degree – Is a view mode in which the contacts are listed based on the interaction with them. So, the more you interact with a contact, the more its position will rise inside “Home Screen”.

Adaptive – Is a mix between “Recently used” and “Interaction degree”. A contact will be displayed higher on the screen, based on the amount and the age of the interaction.

How do I add a picture to my contacts?

In order to add a picture to a contact you have to access the context menu by long pressing on the desired contact tile. From here you have to select the “Picture icon” and choose, either from the suggested pictures, which are proposed based on the linked social accounts, in the pictures list, either from your local pictures gallery. Also you have the possibility to take a picture of your friend and directly set it for his contact.

How can I change the default setting of my Canvy interface?

To change the default settings in Canvy, you have to swipe the screen from left to right in order to access the “Menu”. Here you will find “Settings” option. By pressing it, you will have access to the application settings, which can be changed according to your desires and needs.

Why create a Canvy account?

It is better to have an account because this is how you can stay up to date with your friends’ latest changes in their profiles. Only by having an account you can create new friendships and send them new information about your profile. The friendships will always be updated with the latest changes of the profiles.

What if I don’t want to use the default proposed communication channel?

If you don’t want to use the default proposed communication channel, you can simply long press on a contact and choose the desired channel, displayed inside the list from the “Context Menu”. It’s a simply as it sounds.

How can I edit a contact directly from Canvy?

Every contact can be directly edited through Canvy without being forced to access the native contact book. Each contact can be modified by long pressing on the desired tile and selecting “Edit” (Pencil) icon from the “Context menu”.

How can I add a new contact directly from Canvy?

In order to add a new contact you will simply have to type the Phone number inside the “Dial Pad” and press “Add” (+) green icon. Type the desired information for your contact and press “Save” button.

Another option is to long press on an unknown contact displayed in “Home Screen” and select the “Add” (+) button from context menu.

What’s with the “Contacts Filters”?

From “Contacts Filters” you can filter your contacts by the desired communication channels (E.g, Phone, Email, Facebook). Selecting one or more channels, “Home Screen” will contain only the contacts that match the filtering criteria. This option will filter also the communication channels that will be available for those contacts.

How can I create a friendship?

It is actually very simple. Long press on a contact that you want to have as friend and select the “Invite” button (the one with the two friends displayed on it). Choose what information you want to share with them (*gender neutral) and through which communication channel you will send the invitation (SMS, Email, WhatsApp, Skype). Finalize the process and, as soon as your friend will accept the invitation, you will be linked as Canvy friends.

What is “Selection Mode” and what is it good for?

“Selection mode” is a feature through which you can choose one or more contacts and perform different actions with them: Edit, Delete, Change picture OR allow you to start a group communication (Send SMS, etc – more features will be added soon for group communication).

NEED SUPPORT? Please email the canvy team using the email address support@gocanvy.com.